Returns & Exchanges Policy

At LEO. Apparel, we want you to love what you ordered. If something isn't right, we're here to help.

Returns:

We accept returns within 30 days of delivery. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.

To initiate a return, please contact us at our Contact Us page with your order number and reason for return. We will provide you with return instructions.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.

Exchanges:

We accept exchanges within 14 days of delivery for a different size or style, subject to availability. Items must be unworn, unwashed, and in their original condition with all tags attached.

To request an exchange, please contact us with your order number and the item you would like to exchange for. We will do our best to accommodate your request based on current stock.

Sale Items:

Sale items are final sale and are not eligible for return or exchange unless the item is faulty or incorrectly described.

Faulty or Incorrect Items:

If you receive a faulty or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no cost to you.

Return Shipping:

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Contact Us:

If you have any questions about our returns and exchanges policy, please visit our Contact Us page or email us directly at leoapparelnz@gmail.com